Terms & Conditions

Last Updated: 26 Feb 2025

Welcome to Raees Al Oud! These Terms and Conditions govern your use of our website (the “Website”) and the purchase of our perfumes and oud products. By accessing our Website and making a purchase, you agree to these Terms and Conditions. If you do not agree, please do not use our services.

1. General Information

Raees Al Oud is a Dubai-based retailer specializing in high-quality perfumes and oud products. Our website offers a seamless shopping experience for customers worldwide, subject to applicable laws and regulations.

2. Eligibility

To use our Website and make purchases, you must:

• Be at least 18 years old or have parental/guardian consent.
• Provide accurate and complete information during the checkout process.
• Agree to abide by these Terms and Conditions.

3. Products and Pricing

• All product descriptions, images, and prices are accurate to the best of our ability. However, we do not guarantee that product descriptions or other content on the Website are error-free.
• Prices are listed in AED (United Arab Emirates Dirham) unless otherwise stated.
• We reserve the right to modify product prices at any time without prior notice.

4. Orders and Payment

• All orders placed on our Website are subject to acceptance and availability.
• Payment must be made in full before an order is processed and shipped.
• We accept payments through secure payment gateways, including credit/debit cards and other available payment methods displayed on the Website.
• Raees Al Oud reserves the right to cancel or refuse any order at its discretion.

5. Shipping and Delivery

• We offer local and international shipping, subject to courier availability.
• Shipping costs and estimated delivery times will be displayed at checkout.
• Raees Al Oud is not responsible for delays due to customs processing or unforeseen circumstances.
• Any customs duties, taxes, or import charges for international orders are the buyer’s responsibility.

6. Returns and Refunds

• Due to the nature of perfumes and oud products, returns are only accepted for defective or incorrect items.
• To request a return, customers must contact us within 3 days of receiving their order.
• Refunds will be issued after we inspect the returned product and confirm eligibility.
• Shipping costs for returns are the customer’s responsibility unless the return is due to an error on our part. Read More

7. Intellectual Property

• All content on the Website, including logos, images, product descriptions, and text, is the intellectual property of Raees Al Oud.
• Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

8. Limitation of Liability

• Raees Al Oud is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or Website.
• We do not guarantee that our Website will be error-free or uninterrupted.

9. Privacy Policy

• Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your information.

10. Governing Law

• These Terms and Conditions are governed by the laws of the United Arab Emirates.
• Any disputes shall be resolved through arbitration in Dubai, in accordance with UAE legal regulations.

11. Changes to These Terms

• Raees Al Oud reserves the right to modify these Terms and Conditions at any time.
• Continued use of the Website after changes are posted constitutes acceptance of the updated terms.

12. Contact Us

For any questions or concerns regarding these Terms and Conditions, please contact us at:

Raees Al Oud
Sikkad Al Khali Rd – Deira – Al Sabkha – Dubai – United Emirate Arab.
Email: contact@raeesaloud.com
Phone: +971 543781280
Mon – Sat / 10:00AM – 08:00PM

Thank you for choosing Raees Al Oud!