Shipping policy

Shipping Policy

Introduction

At Raees al oud, we are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines our shipping procedures, delivery times, and associated costs. By placing an order with us, you agree to the terms and conditions outlined in this policy.

Shipping Destinations

We currently ship to the following destinations:

  • United Arab Emirates (UAE)

  • International locations (Please check at checkout for specific country availability)

Processing Time

  • Order Processing: Orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • Notification: You will receive a notification via email once your order has been shipped.

Shipping Rates and Delivery Estimates

  • United Arab Emirates (UAE): Estimated delivery time is between 1–3 business days.

  • International: Shipping rates vary by destination and will be calculated at checkout. Estimated delivery time is 5–15 business days, depending on the destination and local customs processing.

Shipping Confirmation and Order Tracking

  • Tracking Information: You will receive a shipping confirmation email with a tracking number once your order has shipped.

  • Tracking Status: You can track your order status through the provided link or on our website under the "Order Tracking" section.

Customs, Duties, and Taxes

  • Customs Fees: International orders may be subject to customs duties and taxes imposed by the destination country. These charges are the sole responsibility of the recipient.

  • Tax Information: Raees al oud is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Shipping Restrictions

  • PO Boxes: We do not ship to PO Box addresses. Please provide a physical street address for delivery.

  • Restricted Items: Certain items may be restricted from shipping to specific international destinations. If your order contains a restricted item, we will notify you and assist with alternative options.

Delivery Issues

  • Delayed Delivery: While we strive to meet the estimated delivery times, delays may occur due to unforeseen circumstances. We are not responsible for delays caused by the shipping carrier or customs clearance.

  • Lost or Damaged Packages: If your package is lost or damaged in transit, please contact us at info@raeesaloud.com with your order number and details. We will work with the carrier to resolve the issue promptly.

Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at:

Raees al oud

  • Address: Sikkat Al Khail Rd - Al Buteen - Deira - Dubai, UAE

  • Phone: +971 54 378 1280

  • Email: info@raeesaloud.com

By placing an order with Raees al oud, you acknowledge that you have read, understood, and agreed to this Shipping Policy. Thank you for shopping with us!